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SA800 /
SA1600
8/16-Line Phone Voice Recorder |
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Telephony Recording
- A must-have for your business!
Many people misunderstand that a telephony
recording system is a telephone tapping machine and put
negative images on it. In fact, telephone recording is a
method for improving service quality and for training purpose.
By this mechanism of training, you may increase the
conversation techniques between your customer representatives
and customers. Therefore, it is a great tool for wining more
of your customer satisfactions.
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| Features : |
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Evolution
of Digital Recording
All new SA series
multi-channel recording system has made a change to the history of
digital recording. Most of telephony recording systems you see out
there at the market are built on industry-based computer with
several voice recording cards. They are often taking huge spaces and
pricy which result a big gap for non-business consumers. However,
telephony recording system should be popularized to all levels of
consumers at reasonable price and is an ultimate tool for any
organization.
Modern Technology in
Digital Age
Everything is digitalized
and is transferable to any computer. Store the data either in hard
drive or DVD for better storage-life. Send a copy of your recorded
data via email is also a great way to confirm the detail of your
phone conversation.
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All-in-One
Design
The all new SA series
multi-channel recording system is an all-around telephony recording
system. The system has built-in hard drive which allows all-day
recording without turning the PC. Standard rack case provides you
the convenience for both mounting in rack cell or just place in
desk; whichever is perfect for your needs
Recording
All-Around
Records each line’s incoming
and outgoing phone number, start date and time, and talking duration
and all-time recorded data. Build-in Caller-ID for incoming callers
(even if your PBX does not have Caller-ID services included), SA
series recording system still provide you the Caller-ID
function.
Station Management Detail
Recording.
Supports SMDR (Station
Management Detail Recording). SA series multi-channel recording
system can pull reports to show the origins of each call to
distinguish each station’s activities.
Multi-Level
Accounts
Provides multi-level accounts
for management purposes. Assign as many users as you want.
Administrator can assign its users for certain operating functions
by the included management software.
Instant Monitoring
Calls
Administrator allows to viewing all
lines’ activities and instantly monitoring calls by the
PC.
Non-recording Numbers
System can assign a special number; or a station
number for non-recording purpose.
Secured
Recording
All recording records are
secure recorded for the highest security purpose. Only the
authorized person who uses our recording software can retrieve the
recorded data. Otherwise, the data is not playable even if anyone
steals it.
Single Recording
If the system is not set to record any call, you can
still record your current call at anytime before ending your call by
entering your pre-defined recording id. For instance, you enter your
pre-defined id “1122” during your call. After you finish your call,
your previous call record is recorded in the system
already!
Recording Declaration
User can pre-record your Recording Declaration for
declaring the caller that this call is being recorded. This
declaration will automatically play when the call is
connected.
Bigger
Storage
Build-in 250G hard drive records
up to 16,000 hours. SA series recording system can store about
one and half (1.5) year of data with the usage of 8 station lines, 5
hours a day, and 5 days a week.
More Backup
Options
You may: a.) use your USB
external hard drive to backup your data, or b.) use LAN to backup to
a certain hard drive in the same network, then burn onto a
DVD.
Core Connectivity Options
You may: a.) connect your PC to SA series recording
directly by USB cables, or b.) connect with LAN and Internet. When
you are away from your office, you are still in control of your
recording system at anywhere via
Internet.
Multi-Function Smart Search
Smart Search makes easy to lookup your needs. It
automatically filters out the most in-appropriate recorded data for
you by entering part of the incoming/outgoing caller numbers,
station number, caller id, date and time and talk duration.
System
Logger
System Logger creates logs of
every action such as user login/logout and data
recording/retrieving/editing/deleting. These actions will accurately
save to System Logger. You may analysis users’ activities by this
logger such as who’s doing data processing or doing any setting,
etc.
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Power Supply |
AC100-240V, 50-60Hz |
Power Consumption |
10W |
Channel Capacity |
8(SA800) or 16(SA1600) |
Hard Disk Capacity |
4KB/s(real time), 1KB/s(back up) |
Audio Compression |
4KB/s(real time), 1KB/s(back up) |
Caller ID Standard |
DTMF, Bellcore FSK, ETSI FSK |
Recording Trigger |
On/Off Hook or VOX |
Audio Replay |
On PC via LAN, USB or Internet |
Dimension |
425mm(W)x78mm(H)x285mm(D)
485mm(W)x78mm(H)x315mm(D)with rack mount |
| Weight |
5.8Kg/SA800 6.0kG/SA1600 |
| Packing |
Each unit in 1 carrying box
Size: 525mmx135mmx355mm
Weight: 5.8Kg/SA800, 6.0Kg/SA1600
3 units in 1master carton
Size: 550mmx435mmx385mm (4.3 cu'ft)
Weight: 18.8Kg/SA800, 19.5Kg/SA1600
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Application
Trading Firms / Financial
Institutes
The most common arguments and
complaints between trading firms and financial institutes is the
misunderstanding during calls which often create company’s trouble
and lost of profit. To avoid these troubles, a telephony recording
system is needed to resolve problems. Use SA series recording system
to record all of your calls can resolve any argument or complaint by
retrieving past recorded data. Then use this proof to analyze the
responsible rights.
Police Office
Records all incoming calls for further reference
including calling date and time, caller id and conversation records.
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TV
Shopping Channel
TV shopping channel
provides a gateway to associate with high volumes of call-in
customers. In deed, it is a very successful method to make big sales
without a doubt. Use SA series recording system to record your high
volume calls can improve: a.) order validation and b.) order
reference for further purposes.
Customer Service
and Call Center
Use SA series recording
system can raise your company service levels, improve customer
satisfactions, and create better customer relationships for buildup
a better profit and customer returning rates.
A better recording
system can create more interactions between operator and customers.
To secure customer’s right and provide a better quality of service
is what SA series recording system can offer
you.
Oversea Company
For
oversea companies often experience the difficulties of operating in
both sides. Using SA series recording system’s remote monitoring
feature can reduce boss’s work. Instantly connect with oversea
company’s employer call records provide boss a perfect
administrative monitoring to his employer’s activities. Bad
activities such as chatting calls during work time, not doing
business seriously on phone, and bad attitudes from customer service
ladies, etc. can be at boss’ control at anywhere via
Internet.
Purchase Department
Department of purchase is today’s companies #2
profit-making resource. To reduce arguments between purchaser and
customers, use SA series recording system to record purchasing calls
can better ensure the accuracy of the final deals and its process as
well as for further training purposes.
Law
Firm
Records conversations from law
inquires on the phone or personal inquires at the office. With SA
series recording system, to email a copy of your previously
conversations to your client is just few clicks away. All recorded
data can also be educational training
purpose.
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Q&A
Q1. Does SA series
recording system need a PC to run?
A1.
No, SA series recording system has a built-in CPU and hard drive,
therefore it can be operated standalone without any PC. If you would
like to monitor your recorded data, you can use a PC, LAN
networking, or Internet to manage your recorded
data.
Q2. Can SA series recording system
distinguish which recorded data is from which station
line?
A2. Yes, SA series recording system
supports SMDR (Station Management Detail Recording) ports. Alone
with any brand of SMDR machine, software will automatically record
its origin station number and recorded data.
Q3. Is
the data recorded by SA series recording system secured or has
additional data encryption?
A3. Yes, all
of the data recorded by SA series have encrypted for security
purposes. The data won’t be playable if you only copy it from the
system. The data needs special decoding player to
run.
Q4. Besides LAN monitoring, is there any other
way?
A4. Yes, not only you can do the LAN
monitoring, you may also use Internet to do remote monitoring or
simply use USB cable to connect to your PC/Laptop to do
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Packing
Each unit in
1 carrying box
Size: 525mmx135mmx355mm
Weight: 5.8Kg/SA800,
6.0Kg/SA1600
4 units in 1master carton
Size: 550mmx435mmx385mm (4.3 cu'ft)
Weight:
18.8Kg/SA800, 19.5Kg/SA1600
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